Posts from ‘March, 2010’

So I’m stuck in traffic last week on my way home (my commute ranges between 20 minutes and 1.5 hours depending on traffic) and the traffic report comes on the radio. He starts talking about all of the problem areas and how traffic is backed up here and over there. I’m stuck in the middle [...]

On Tuesday, I was lucky enough to be part of a team going on what we call a “Follow Me to the Office” (FMO). The idea: we head out to tax offices to observe how our users are using our software and their other workflows. Part of the principle behind the idea is that it’s [...]